What started as a groundbreaking idea to convert hard copy manuals into electronically hyperlinked manuals for major automotive companies quickly developed into an innovative business in 1997.  Thus, Independent Systems Services (ISS) was established.

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With over 20 years of experience, we here at ISS pride ourselves on providing quality technical documentation and documentation management services for our clients.  As a family run, close-knit business, we complete every project with an honest, personal approach.  Whether the customer’s needs are hard copy manuals or fully interactive electronic manuals, our primary goal is to provide the best quality service and experience no matter the size of the job.

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We strive to exceed the demands of our customers by offering a customized approach to get the job done.  The Technical Coordinator assigned to a project not only develops the content of a manual, training program, or preventive maintenance program, they are also an integral part of project management, photos/video shoots, and publishing of the final materials.  This streamlined approach saves time and money while ensuring technical accuracy by eliminating material hand-offs between Technical Writers and Project Managers, Editors, and Web Based Publishers.  Simply stated, we do what it takes to get the job done correctly.

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Our well-seasoned staff of engineers and technicians applies their thorough understanding of engineering drawings, PLC logic, and operator interface screens (HMI) associated with today’s complex automated systems.  The cumulative experience of our team allows us to be more efficient in all aspects of the manual development process. We genuinely understand the time constraints that our clients must adhere to, which is why we respect and meet your due dates.

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As a thriving business in the Metro Detroit Area for more than two decades, we take pride in the work we do by exuding only the best finished product for our clients. Our mission is to meet or exceed customer expectations while ensuring on time delivery at a competitive price.